About Canoo

Canoo has developed breakthrough electric vehicles that are reinventing the automotive landscape with bold innovations in design, pioneering technologies, and a unique business model that defies traditional ownership to put customers first. Distinguished by its experienced team – totaling over 500 employees from leading technology and automotive companies – Canoo has designed a modular electric platform purpose-built to deliver maximum vehicle interior space and adaptable to support a wide range of vehicle applications for consumers and businesses. With offices around the country, the company is scaling quickly and seeking candidates who love to challenge themselves, are motivated by autonomy and purpose, and get things done.

Job Purpose

The Manager of Service Delivery is looking for a creative team player to drive the Service Compliance business.

The primary responsibility of this role is to collaborate with our service, design, and engineering a process that will ensure that we are in full compliance of all Government regulations and dealer information.  

This role reports to the Manager of Service Delivery

Responsibilities

  • You will be responsible for all data analytics of all reportable information sources (warranty, field engineering reports, etc.)
  • Submit dealer/fleet/consumer communications as required by NHTSA
  • Screen and analyze NHTSA published Vehicle Owner Questionnaires and any other mandated reports
  • Manage dealer communications for TSB’s and other dealer information on a regular basis
  • Track milestones, progress, dependencies, and issues closely
  • Institute effective program management processes, tools, and best practices to bring efficiency and support collaboration efforts
  • Foster an environment of open communication with all stakeholders

Required Experience

  • Bachelor's degree
  • Experience handling OEM data submitted to NHTSA
  • Experience in large scale databases and complex data
  • You like to work in a team and ready to play different roles
  • You want to grow in an ambitious organization
  • You are hardworking and want to have fun at work
  • Experience working in agile teams
  • Ability to achieve results under tough circumstances
  • Great organizational skills and ability to multitask
  • Automotive passion and experience

Preferred Experience

  • Experience working with motor vehicles and motor vehicle equipment
  • Experience handling OEM responsibilities under the SAFETY Act, TREAD Act, NHTSA processes
  • Master’s degree in business administration or relevant field
  • Previous experience working in agile teams

What's Cool About Working Here...

  • Four months paid primary care giver leave
  • Flexible PTO
  • Participation in the Employee Equity Compensation Plan
  • Casual workplace with an unbelievable feeling of energy
  • Work in a high-growth start up that will redefine urban mobility

Canoo is an equal opportunity-affirmative action employer and considers all qualified applicants for employment based on business needs, job requirements and individual qualifications, without regard to race, color, religion, sex, age, disability, sexual orientation, gender identity or expression, marital status, past or present military service or any other status protected by the laws or regulations in the locations where we operate.

Any unsolicited resumes or candidate profiles submitted in response to our job posting shall be considered the property of Canoo Inc. and its subsidiaries and are not subject to payment of referral or placement fees if any such candidate is later hired by Canoo unless you have a signed written agreement in place with us which covers the applicable job posting.