About Canoo

If you're intrigued by the dream of working alongside the smartest & most revolutionary designers and engineers in the EV space, Canoo just may be the place for you. Are you a person who is irked by the status quo? Do you derive personal satisfaction from doing something you've never done before, and seeing that work actually put into production? Here at Canoo, every day is vastly different from the one before it, as we're moving swiftly toward our goal of changing the way the world looks at Urban Mobility. We’re a well-funded start-up, led by the who's who of EV business leaders, whose passion brought them together on this special mission. We're diligently preparing for our first vehicle launch and looking for deeply experienced and passionate talent, who are not just looking for a “job," but rather are driven to raise the bar and create new benchmarks within the global EV industry. Read on...

Job Purpose

Canoo’s Customer Journey & Aftersales Department is looking for a passionate and highly-motivated Customer Advocate Specialist teamplayer. You enjoy working with customers, are a good listener and have great verbal & written communication skills.

The primary responsibility of this role is to own the direct customer experience. You will be part of the “customer advocacy team” that helps customers guide them through our product portfolio. You will handle customer inquiries of any kind, qualify and answer them through the common communication channels (eg. Email, social media, phone etc) of choice.

Reporting to the Customer Service Solutions Manager, the person in this role will support the Customer Service department's objective to deliver an exceptional customer service experience from beginning to end.

Responsibilities

  • Innovate, advocate and ensure Canoo vehicle owner’s questions concerns or escalations are met, partnering with internal stakeholders and cross-functional departments when needed
  • Deliver strong performance across the Customer Experience Advocate team based on metrics
  • Within existing software, utilize appropriate metrics, stages, and follow up protocols to ensure customers are heard, prioritized, and issues are resolved
  • Create the processes, workflows and communication expectations in an ongoing manner for daily operations in the Customer Experience Advocates team, to build relationship and ultimately earn customer Loyalty
  • Using new learnings, and cases, and update processes in an evolving manner for the loyalty program
  • Take ownership of a customer case to full resolution, communicating efficiently with internal departments when needed
  • Ensure customer loyalty, by providing Canoo customers a world-class experience
  • Highly skilled in navigating sensitive customer concerns, focusing on root causes, and prevent additional similar concerns

Experience

  • You enjoy working with customers. Listening, reading and answering their enquiries
  • 4+ years of experience in customer experience, customer success, account management, or equivalent college degree in Hospitality
  • Excellent communication and comprehension skills
  • Detail-oriented and highly precise. Flexible, proactive, attentive to details, demonstrating strong critical thinking, common sense, and innovation when situations require
  • Willingness to learn new and innovative automotive technologies
  • Automotive industry experience or start-up experience a plus

What's Cool About Working Here...

  • Four months paid primary care giver leave
  • Flexible PTO
  • Participation in the Employee Equity Compensation Plan
  • Casual workplace with an unbelievable feeling of energy
  • Work in a high-growth start up that will redefine urban mobility

Canoo is an equal opportunity-affirmative action employer and considers all qualified applicants for employment based on business needs, job requirements and individual qualifications, without regard to race, color, religion, sex, age, disability, sexual orientation, gender identity or expression, marital status, past or present military service or any other status protected by the laws or regulations in the locations where we operate.

Any unsolicited resumes or candidate profiles submitted in response to our job posting shall be considered the property of Canoo Inc. and its subsidiaries and are not subject to payment of referral or placement fees if any such candidate is later hired by Canoo unless you have a signed written agreement in place with us which covers the applicable job posting.